10 Questions to Ask a Moving Company Before Hiring Them

Moving is one of the most challenging life events, often bringing a range of logistical and emotional challenges. Choosing the right moving company can significantly reduce stress and ensure the entire process goes smoothly without unforeseen issues. Besides the importance of quality service, it is crucial to be well-informed about all the details and terms of cooperation with the company. This guide provides a detailed overview of questions to ask before making your final decision, helping you avoid extra costs, delays, and other inconveniences. Preparation and timely communication with the company are key factors for a successful move, whether relocating an apartment, house, or business premises.

Date: 15.07.2021. Author: Moja Selidba Reading time: 7 min Category: Tips and Instructions

1. What services are included in the moving price?

The first and foremost question to ask a moving company concerns the complete list of services included in the offered price. Some providers may include only transportation of items, while others offer packing, disassembly and assembly of furniture, as well as insurance. It is important to know exactly what you are getting for the money you pay to avoid unexpected additional costs.

For example, if the company offers only transportation but you expect professional packing of your belongings, you might need to hire additional help, which means extra costs and complications. Therefore, clearly ask whether packing for the move is included and how it is carried out.

Also, inquire whether furniture assembly and disassembly services are included, as some more complex pieces require professional intervention. If this is not offered, you will need to hire craftsmen yourself or do it on your own, which can extend the moving time and increase stress.

Besides basic services, check if the company offers additional options such as storage of items for a certain period, cleaning the premises before or after the move, as well as assistance with organizing furniture layout in the new space. These services can be very helpful, especially for more complex moves.

If you have specific requirements, such as moving a piano, safes, or other heavy and awkward items, be sure to check whether the company has the equipment and expertise for such tasks, as this can affect the price and duration of the service.

2. Does the company have the necessary licenses and insurance?

A reliable moving company must have the appropriate licenses and permits to operate. This guarantees that they operate legally and in accordance with regulations, which is important for your safety and protection of your rights.

Besides licenses, it is important that the agency has valid insurance covering any potential damage to your property during transport or handling of items. Ask what type of insurance they offer and whether it is included in the price or charged separately.

In case of an accident or damage, insurance can significantly reduce your losses. Therefore, request the agency to provide proof of insurance and clearly define the coverage terms. This is especially important if you are moving valuable or fragile items.

Also, check if the agency is a member of relevant associations or organizations that regulate and oversee the quality of moving services. Membership can be an additional sign of professionalism and commitment to standards.

Do not hesitate to ask for copies of licenses and insurance policies before signing the contract. This will give you legal security and enable you to respond in case of any issues during the move.

3. How is the volume of the move and the price assessed?

Some clients make the mistake of expecting that the moving price can be given based on a phone call or online inquiry without a detailed inspection of the items. Therefore, ask how the agency assesses the volume and weight of the items to be transported.

The most reliable method is for an agency representative to visit your address and perform a free or paid assessment. They will be able to accurately determine the quantity of items, the required number of workers and vehicle, as well as the time needed for the move.

If the agency does not offer this type of assessment, there is a risk that you will later be surprised by a higher bill due to additional working hours or increased volume. Therefore, insist on an accurate assessment and sign the contract based on that assessment.

Besides assessing the quantity of items, inquire whether the agency takes into account additional factors such as the distance between locations, vehicle access, elevator or stairs, as well as terrain specifics. These factors can significantly affect the price and duration of the move.

Also, request a detailed written estimate that clearly breaks down all items and possible additional costs. This will help you better plan your budget and avoid unpleasant surprises.

4. What are the payment terms and is there an advance payment?

It is important to know how and when you should pay for the moving service. Some agencies require an advance payment when booking, while others charge the full amount after the service is completed. Ask about all details to avoid misunderstandings.

Also, inquire about the accepted payment methods – whether it is possible to pay by card, cash, or bank transfer. Transparency regarding payment is key to your security and cost control.

The contract should clearly define all payment terms, including any penalties or additional costs in case of cancellation or rescheduling. Do not sign anything until you are sure about all conditions.

Besides basic payment terms, check if the agency offers installment payment options or discounts for timely payment or larger volumes of services. This information can be useful for better financial planning.

Also, request a receipt for the payment made and invoices with all service details. This is important for your records and any potential complaints.

5. How does the agency handle fragile and valuable items?

If you own artworks, antiques, electronic equipment, or other valuable and fragile items, you need to know how the agency will protect and transport them.

Ask if they use special packing materials and if they have experience handling sensitive items. Also, inquire whether special care will be given to such items and if there is additional agency liability in case of damage.

Some clients choose to pack valuable items themselves, but it is advisable to have professionals do it, as they have the knowledge and equipment for proper protection. It is also good to specify whether the agency will keep a special record of such items.

In addition to standard packing materials, inquire whether the agency uses specialized boxes, bubble wrap, foam inserts, or other protective elements that can further reduce the risk of damage.

Also, check if there is an option for additional insurance for valuable items and whether the agency has protocols for careful handling and transport of such belongings, including marking packages as "fragile" or "valuable."

6. What is the deadline for completing the move and is there flexibility?

The moving deadline is an important factor that can affect your plans and the organization of other activities. Ask the agency how much time they need from scheduling to service completion.

Also, inquire whether there is an option to change the date in case of unforeseen circumstances, and whether such changes incur a fee or are free of charge.

Flexibility is important, especially if the move coincides with work obligations or other personal plans. A good relationship with the agency and clear communication can help avoid problems and delays.

Besides basic deadlines, check if the agency offers express moving services or moves outside standard working hours, which can be useful in urgent situations or when you have specific requirements.

Also, ask about storage options in case of delays in moving in or other unforeseen circumstances, as this can be a significant advantage in organizing the entire process.

7. How does the agency handle potential complaints and damages?

If damage or loss of items occurs during the move, you need to know how the agency proceeds and how you can file a complaint.

Request an explanation of the complaint procedure, the deadlines for reporting damage, and whether there is a written report filled out during or after the move.

It is also good to know whether the agency has a dedicated department for handling complaints and if there is a service guarantee. This way, you will feel more secure and have clear support in case of problems.

In addition to formal procedures, check if the agency has a contact person or customer service available for quick communication and problem resolution during and after the move.

Also, inquire about other clients' experiences regarding complaint resolution, as speed and efficiency in such situations often reflect the agency's professionalism.

8. Does the agency have recommendations and reviews from previous clients?

Checking the agency's reputation can help you build trust and assess service quality. Ask if they can provide contacts of previous clients or show you reviews.

Also, check online platforms and social networks for opinions from other users. Pay attention to consistent ratings and comments related to punctuality, professionalism, and care for property.

Do not rely solely on the cheapest offer. Quality and reliability are much more important for a successful move than just price. Recommendations are often the best indicator of that.

In addition to direct recommendations, check if the agency holds quality certificates or awards in the moving industry, which can be an additional indicator of their expertise and dedication to clients.

Also, pay attention to how the agency responds to negative comments and criticism, as this reflects their approach to problem-solving and client relations.

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Frequently Asked Questions About Choosing a Moving Company

Below we answer the most common dilemmas that arise when choosing a moving company, so you can be confident in your choice and know what to expect.

How can I verify if a moving company is legally registered?

The easiest way is to ask the agency to show you a copy of their license or work permit. You can also check the information in the relevant government registers or on the Ministry of Construction, Transport and Infrastructure website.

What should I do if my belongings get damaged during the move?

First, it is important to immediately report the damage to the agency and fill out a damage report. Then check the insurance terms and follow the procedures to claim compensation.

Is it better to pack my belongings myself or leave it to the agency?

If you have the time and knowledge, you can pack your personal items yourself. However, for fragile and valuable items, it is recommended to let the agency professionals handle it, as they use special materials and packing techniques.

How far in advance should I schedule my move?

It is recommended to schedule your move at least two to three weeks in advance, especially during peak demand seasons. This way, you have a wider choice of dates and better prices.

What if my moving date suddenly changes?

Be sure to agree with the agency on the terms for changing the date. Good agencies offer flexibility, but it is important to notify them in time to avoid complications and additional costs.

How can I be sure that the price offered by the agency won’t increase?

Request a written offer or contract with clearly defined prices and services. Check if there are any additional cost items and under what conditions they may be charged.

Can the agency take responsibility for all my belongings?

The agency can take responsibility according to the terms of the contract and the insurance they hold. It is important to clearly define what is insured and if there are any exceptions, as well as agree on the value of the items being moved.