Privacy Policy - Agency Moja Selidba

Privacy Policy and Personal Data Protection

Moja Selidba respects the privacy of website visitors and individuals contacting us regarding moves, transportation, and other services. This policy explains what data we may process, for what purposes, on what basis, and how you can exercise your rights. Data processing is conducted in accordance with the applicable Personal Data Protection Law of the Republic of Serbia.

1. Who is the data controller?

The data controller is MOJA SELIDBA Belgrade, Marijane Gregoran 32, Belgrade, PIB: 111367104, registration number: 65361841. For questions about data processing and exercising your rights, you can write to us at office@mojaselidba.com, call 064 90 5 90 90, or contact us via the contact page.

2. What data may we collect?

When you contact us by phone, through the contact form, or by email, we may process your full name, phone number, email address, pickup and delivery addresses, description of items, desired moving date, and other information you provide for inquiries or service provision.

When visiting the website, technical data may be generated, such as IP address, access time, visited pages, browser and device type, error data, and cookie-related information. The actual data processed depends on active functionalities and consent settings on the site.

Please do not send us special categories of personal data (for example, health data) unless necessary for a specific request.

3. Why do we process data and on what basis?

• Responding to inquiries and preparing offers: taking actions at your request before concluding a contract, or our legitimate interest in responding to a business inquiry, where applicable.
• Organizing and executing moves or transportation: contract performance and communication related to the contracted service.
• Accounting and legal records: fulfilling legal obligations.
• Website security and proper functioning: legitimate interest in protecting systems and preventing abuse, when such processing is necessary and proportionate.
• Analytics and advertising: consent when required by applicable regulations, especially for non-essential cookies and similar technologies.

You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent does not affect processing based on another valid legal ground.

4. Cookies, analytics, and advertising

The site may use necessary cookies for operation and security, as well as analytical and marketing technologies, including Google Analytics, Google Ads, and Google Tag Manager, if enabled in the current configuration. Google Tag Manager manages tags; data processed by loaded tags depends on their configuration.

Non-essential analytical and marketing cookies should only be activated after obtaining appropriate user consent when legally required. Users should be able to accept or reject these categories and later change their choice via cookie settings on the site. Browser settings also allow limiting or deleting cookies but may affect the functionality of certain features.

Types of cookies, their duration, and selection options depend on the actually active technologies on the website. Information about specific cookies and user choices is displayed through the appropriate notice and cookie settings, when available. This policy itself does not replace the consent management mechanism.

5. Who may have access to the data?

Data may be accessible to authorized members of our team and service providers necessary for website operation, communication, hosting, technical support, accounting, and fulfillment of contracted services, to the extent required for their tasks. We may provide data to competent authorities when there is a legal obligation or other legally permitted basis.

We do not sell personal data. If we use third-party services, their role and corresponding protective measures should be regulated in accordance with the law.

6. Data transfer to other countries

Certain digital service providers may process data outside the Republic of Serbia. If such transfer occurs, appropriate legal conditions and protective measures apply. Details about recipients and protective measures can be requested via the provided contact information, to the extent prescribed by law.

7. How long do we retain data?

We retain data only as long as necessary for the purpose for which it was collected, or longer if required by regulations, claim resolution, or protection of legal interests. Inquiries that do not lead to cooperation should not be kept longer than justified by their purpose. Business and accounting documentation is kept for legally prescribed periods. Retention periods for individual cookies depend on their type and settings.

8. How do we protect data?

We apply appropriate organizational and technical measures to prevent unauthorized access, loss, alteration, and improper disclosure of data. No method of transmission or storage of data over the internet is absolutely secure.

9. Your rights

In accordance with the law and under the conditions it prescribes, you have the right to request access to your data, correction or deletion, restriction of processing, data portability where applicable, as well as to object to processing based on legitimate interest. When processing is based on consent, you may withdraw it.

To exercise your rights, contact us via the contact page. To protect your data, we may request reasonable proof of identity. You also have the right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection.

10. External sites and social networks

Our website may contain links to social networks and other websites. When you visit those sites, their privacy policies apply, over which we have no control. If embedded content or third-party plugins are loaded on our site, it is necessary to check whether they set cookies or collect data.

11. Children's data

Our services are not intended for children as independent users. We do not knowingly collect children's data for direct advertising purposes. If you believe a child has provided us with data without proper basis, please contact us for verification and appropriate action.

12. Changes to the privacy policy

We may update this policy when our services, technologies, or legal obligations change. The current version will be available on this page. If a change requires new consent or special notice, we will act in accordance with the law.

The terms of use for this website are available on the Terms of Use page. Those terms govern website usage, while this policy explains the processing of personal data.

Last updated: October 19, 2026.